F.A.Q.

Coronavirus/Covid-19 update:

Due to the current pandemic, I will not be accepting clients/models or in-person students until further notice. Online education is available for my students, and custom press-ons are available for clients and models.

On my end- I have always taken extreme caution regarding myself, my models, and my student's health and safety as the biggest priority over anything else. I go above and beyond the guidelines set forth by the Arizona State Board of Cosmetology. Each client receives new disposable items (such as but not limited to files, buffers, etc) and my disinfecting and sterilizing of implements is top notch and each set of tools (metal implements) arrive for you in a sanitary package. My station has always been sprayed with a hospital grade disinfectant and then wiped down with a disinfecting wipe before the start of my day and after every single model. I even take the time to wrap arm rests, provide fresh clean towels, and personally wear nitrile gloves during each service. Cleanliness will always be my biggest priority for prevention.

Future models & students- I will be screening all  inquires very carefully going forward as I will not put myself or others at risk of becoming ill. I reserve the right to turn anyone away for any reason, especially if any of them shows signs of being sick. I will not accept anyone until there is a vaccine. 

Click here to go to my online press-on shop.

If I have questions, how do I contact you?

All questions must be through text message (415-525-2033) as I cannot answer the phone when I am with a model or at an event. I will reply back as promptly as possible (may take up to 24 hours), if it is past 5pm I will most likely reply in the morning, after 9am. I reply to texts Monday-Friday.

How to I book an appointment?

At the moment I disabled my online booking (please see covid-19 information above.) If I take clients/models after a vaccine I will only be taking nail models wanting at least medium length or longer nails; acrylic, polygel, hard gel or Apres Gel X enhancements only. Clients/models will be filmed and photographed for social media and educational purposes. Inquires may text me at 415-525-2033. When its safe to do so, I will occasionally post last minute model openings on my instagram page  @ClassicMully. All appointments require a non refundable and non transferable booking fee. No evening or weekend appointments will be offered.

Where are you located?

Gilbert, Arizona. Address will be provided 48 hours prior to your appointment. ​I am in a state board licensed establishment. Mobile available for some special events, all expenses must be paid in advance.

What is your cancellation policy?

Because I go by appointment only I require notice 48 hours before your appointment time for any changes made to your appointment. If anything is adjusted within the 48 hour window, 100% of the service is due immediately. If invoice is not paid you will not be booked again.

What is your children or entourage policy?

No guests and no children are allowed for any reason. My studio is quiet small and private. Appointment will be cancelled, full payment due at that time, and you will have to re-book, and pay another deposit. (Imagine going to work, clocking in and your boss saying you wont be paid for a few hours- its like that). 

What are your prices?

Due to current circumstances I am not disclosing prices online. My prices are based on time, not service. On average, sets start between $X+ and go up depending on detail, charms/Swarovski and time. I will choose if the model will receive a tip or sculpted set, unless specifically GelX. 95% of clients are sculpted, but if your hands are too sweaty for forms, or something else interferes with the forms, or if I simply feel like using tips, tips will be used- I cannot fight what mother nature gave us. I only provide sets of medium length or longer. 

 

What if I break a nail?

If you are a model that paid for our set, and a nail breaks within 7 days of the service there is usually no charge for a repair unless it was picked or ripped off. I will usually get you in within 3 business days (as long as I am in town). If you were a complimentary model, you will be charged.

How long do services take?

I proudly take my time to hand create each custom set of nails. All sets start at 90 minutes WITHOUT art, and can go up depending on the intricacy. Most sets take 120 minutes but can take 150 minutes or much more. Please plan accordingly. I do nails my way, as trained by top nail artists in the world, and I will not be rushed. Thank you for understanding.

What if I’m late?

DO NOT ARRIVE LATE especially without any prior knowledge* or you will have to rebook and pay a new booking fee. Please arrive on time or five minutes early. *Depending on my schedule, I may not be able to take your appointment and you will lose your booking fee. Lateness is a matter of respect, I respect your time, please respect mine. If you are late you will throw my entire day off. If you don't have the courtesy to let me know you'll be late I do not have the courtesy to wait, a simple text takes seconds. If you are more than 5 minutes early I ask that you wait in the waiting area or in your vehicle as I will not be ready for you until your scheduled time. Anyone constantly late will not be booked again.

 

Can I eat in your salon or use my phone?

No. I need to make sure your hands are free of anything that could cause lifting and impact the adhesion (limits the guarantee of my nails.) Phones are very distracting and subliminally cause clients to move their hand. I require all clients to put their phones on vibrate/silent I am strict on limiting phone use, if it becomes a problem you will have to put it away. Your nails are an investment, please treat them as jewels! (Most repairs are complimentary within 7 days of service.)

I have product on my nails. Do you remove other salon’s products?

No, I do not know what was used and do not know how long it will take to remove it. (Some removals have taken over an hour to remove!) Please have your nails bare of any and all product upon arrival of your appointment.

Do you offer pedicures?

I currently don't offer pedicures, as I am focusing on the best services and designs for your hands. 

What are sculpted nails?

Sculpted nails are acrylic or hard gel enhancements that are custom fit to your nail bed, by using forms and not tips. Sculpting nails that will last is an art form that takes time to complete, thus why they cost more. Be prepared to sit (and watch tv) as sculpted nails usually take a minimum of 1.5 HOURS to create. Because of that, sculpted nails are more expensive. 

 

What is the difference between hard gel and acrylic?

Acrylic is when liquid and powder create a chemical reaction to harden on your nail. Hard gel is a builder product similar to acrylic however it is already premixed in a gel form instead of powder form and does not harden until under a curing light (UV/LED lamp). Gel can cause an unpleasant burning sensation, but it is crystal clear and odorless. Text if you have any questions. I do charge more for sculpted gel, but not with tips.

How should I remove current product?

Proper removal helps to ensure proper adhesion of the next set. ​Acrylic and Gel X can be soaked off. Hard gel cannot be soaked off and must only be filed off. Ripping off nails will greatly affect the adhesion and is not recommended at all. Extreme damage to natural nail will also affect my guarantee of the nails. Please do not tear off nails!

What are c-curves and apex?

To create the proper structure of enhancements, I must pinch your nails to create a c-curve for extra strength, durability and sleek design. The apex is the “hump” on the nails that keep them strong for over a month. I pinch every set and place the apex properly, not having either will limit my guarantee on my work.

What are Gel X Extensions?

Gel X Extensions are a much faster alternative to enhancement application. They apply completely crystal clear; perfect for jelly nails. There is no damage to the natural nail, and create instant length that will last up to 4 weeks. They must be removed, and a new set applied (as suggested by the manufacturer). These are wonderful for first time enhancement clients, special events or nail biters! I have worn my for 3-4 weeks and they feel strong. (I currently do not offer removals of this service at this time, maybe I will again in the future; I just dislike waiting for product to soak off.) 

Do you accept inspiration from other nail techs?

OF COURSE! I openly welcome all sources of inspiration. If you have an "Inspiration photo" for your nail appointment, please text it to me! If you send a photo that is not my work, I cannot guarantee that I have what's in the photo. Please text me to make sure I can accommodate your request, or for pricing. All nail designs will be charged on an "A la Carte" basis with the add-on menu. Questions? Text me.